Business Terms

Conditions of Use

Welcome to VitaminExpress. If you visit or shop at VitaminExpress you agree to accept the following terms. They apply to all orders placed on our website, by phone and by eMail. By accepting your order an agreement is established between you and VitaminExpress. Other terms of use are not valid if not agreed upon in writing.

Shop Securely with SSL

The use of SSL on our entire website ensures maximum security while you shop. Prior to transmission, your personal data is SSL (Secure Socket Layer) encrypted by our software at the rate of up to 2048 bit – providing an extremely high level of security. Consequently, the information cannot be read by unauthorized parties when transmitted online. The data you enter is converted into an illegible code, which can be securely transmitted.

Data Protection

We take the protection of your personal data very seriously, treat your personal data as confidential and handle it in compliance with the statutory data protection regulations. Personal data can be used as information to identify and contact an individual.

We receive and archive your personal data when you contact us, complete forms, actively visit our website, shop on our site, register for our electronic newsletter or write a product or store review.

We collect and store this personal information since it is required to respond to your questions, to provide you with information and to correctly process your orders. Moreover, we use these data to be able to offer a shopping experience that is tailored as perfectly as possible to your interests. Here you find more into about Data Protection at VitaminExpress.

Order Process and Delivery

You can place an order
1. by shopping on our website
2. by sending a detailed order by eMail
3. by phone, from Monday to Friday 8am to 8pm CET

We will send you an order confirmation by eMail after receiving your order. As soon as your order is shipped we will inform you about it by sending you a shipping confimation by eMail. In the unlikely event that one of our suppliers is unable to deliver the items you ordered, VitaminExpress can withdraw from the agreement. You will be informed immediately by eMail that we cannot deliver the items you ordered.

Payment Options

Depending on the shipping country we offer different payment options. Here you can find more info about the Payment Options.

Delivery Time and Shipping Costs

We strive to keep all products offered on our website in stock for you at all times. However, if an item should not be available, we will promptly notify you via e-mail. In any case, your order will be shipped as quickly as possible. Here you can find more info about Delivery Times and Shipping Costs.

Custom Duties

If you place an order with us and have the products shipped to a country outside of the EU, customs duty and taxes may occur. Such charges are levied as soon as the package arrives at its destination. It is your responsibility to pay all additional fees incurred during the customs clearance process, becaue we do not have any control over these fees. Also, custom regulations vary greatly from country to country. Please contact your local customs office to obtain more detailed information before your place an order.

Please keep in mind that you will be considered the importer for such shipments and will be required to comply with all laws and regulations of the country into which you import the ordered products. Moreover, border crossing deliveries may be opened by the customs officials. For more information, please contact your local customs office.

Exchange and Returns

If you are not entirely satisfied with your purchase, you may return the items, no questions asked, within 100 days of delivery for a full refund. The return time starts after you receive the goods.

Important: Returns without prior notice will not be accepted. Therefore please contact us by eMail or by phone, and we we will instruct you how to return the products. Free returns are only possible from customers in Germany and Austria.

After receiving the return parcel, we will refund the purchase price within 7 days or exchange the products upon request. Shipping costs or COD charges cannot be refunded.

Exchange of Broken or Incorrect Items

If we made a mistake and you did not receive the items you ordered or if the items you received are damaged, please call us or write us an email. After receiving the exchange or replace shipment you are required to return the original shipment within 30 days. Simply fill out the provided return form and ship it back to us together with the items carefully packaged. In any case we will cover the cost and risk of the return shipment.

Shipping Damages

The transport risk is covered by Vitamin Express. If you receive a damaged package, immediately file a complaint with the delivery person and refuse to take the package. Also please contact us and we will send you a replacement for the damaged items free of charge.

Conditional Sale

All goods delivered to you remain the property of VitaminExpress until fully paid.

Revocation

You have the option to revoke your order in any text format (e.g. e-mail, letter) within 14 days after placing it without having to disclose any reason for your cancelation. In the event of an effective revocation, each party must return the shipment/payment it has received.

Limitation of Liability

All products offered on this website are food supplements. Nevertheless, responsible use is crucial to prevent side effects, which especially concerns the compliance with the recommended intake and dosage. Furthermore, known incompatibilities with certain ingredients must be taken into account before taking the product.

Food supplement are intended to supplement the regular diet with nutrients or other substances which have a nutritional or physiological effect. They are intended for ingestion in form of pills, capsules, tablets, powder, liquid or similar forms and provide a certain dosage of the active ingredients.

Food supplements are not a replacement for a diversified and balanced food intake and a healthy lifestyle. The recommended daily dose of a food supplement does not have any side effects in healthy adults. If you suffer from an illness you should discuss the use of a food supplement with your doctor. Food supplements should always be stored out of reach of small children.

You should not use the information on this site to diagnose or treat any health problem or as a substitute for medications or other treatments prescribed by your physician or health care provider. You should consult with a physician or healthcare professional before starting any diet, exercise or supplementation program, before taking any medication or food supplement, or if you have or suspect you might have a health problem.

The sole purpose of the information provided on this website is to describe the nutritional or physiological specifics of the food supplements. Our descriptions as well as the other product information are not provided for the purpose of diagnosing, treating, healing or preventing any illnesses or health conditions. Under no circumstances is this information intended to substitute for recommendations or treatments provided by a physician or to diagnose or treat any disease.

If you aim to treat a certain disease, take certain medications, have health issues, are eating a specific diet, are pregnant or are nursing a baby, please consult your physician prior to using a product based on the information provided on this site. We recommend that you choose a doctor who has well-founded knowledge in the field of food supplements, since only such an expert can provide competent insights and assess potential side effects or interactions with other medications or supplements.

All product information on this website is provided merely for the purpose of sharing information. Therefore we recommend that you do not rely solely on the information presented on our website and also carefully read the labels, warnings and instructions prior to use or administering the supplements.

VitaminExpress shall not be liable in the event if the improper use of the products offered on this website should result in side effects or health damages. VitaminExpress shall also not be liable for statements, promises or incorrect product information or supplement recommendations made by the different product manufacturers.

VitaminExpress shall not be liable for typos or changes to the composition of the products. Although careful research has been conducted prior to the publication of the information on our website, VitaminExpress does not make any guarantees as to the completeness of the information on the website or that this information complies with the latest status of related knowledge.

Force Majeure

If we are prevented from fulfilling the obligations arising from a purchase agreement due to force majeure or circumstances beyond our control, VitaminExpress cannot be held liable.

Copyright

No text or pictures from the website may be copied or reproduced (including print in hard copy) without the prior written consent of VitaminExpress. The user may print, in hard copy, portions of the website only for the purpose of placing an order with VitaminExpress. VitaminExpress accepts no liability for inaccuracies in word or picture or typographical errors. All rights reserved. Contents are Copyright © from 1998.