- 1. Conditions of use
- 2. How to order
- 3. Safe and secure shopping with SSL
- 4. Payment options
- 5. Delivery times and shipping charges
- 6. Exchanges and Returns
- 7. Exchange of Broken or Incorrect Items
- 8. Shipping damages
- 9. Conditional Sale
- 10. Cancellation
- 11. Limitation of Liability
- 13. Force Majeure
- 14. Copyright
1. Conditions of use
2. How to Order
You can place an order as follows:
1. By shopping on our website
2. By sending a detailed order by eMail
3. By phone Monday through Friday 8 am to 8 pm CET
We will send you a confirmation eMail after receiving your online order. As soon as your order is shipped we will inform you about it with a second eMail. In the unlikely event that one of our suppliers is unable to deliver the items we ordered, VitaminExpress can withdraw from the agreement. You will be informed immediately by eMail that we cannot deliver the items you ordered.
3. Safe and secure shopping with SSL
Our SSL (secure socket layer) software is the industry standard for secure online transactions. All personal information such as credit card numbers, name and address are encrypted so that it cannot be read by anyone as it travels over the Internet. This means that all sensitive data are absolutely safe from fraud.
4. Payment options
We offer the following payment options (depending on the Shipping country):4.1. SOFORT Banking:
SOFORT Banking can only be used by customers from Germany, Austria, Belgium, Poland, Italy, France and The Netherlands. Sofort Banking is certified by TÜV Saarland/Germany and is a secure, fast and very reliable way to pay online. You can use it immediately during the order process on our website if you are registered for online banking with your bank. We will ship your order immediately.4.2. PayPal
If you choose PayPal as you payment method, you will be transfered to the Paypal website after clicking "Send Order". After finishing the payment with PayPal you will be transferred back to the VitaminExpress Website, where you can review your order confirmation.4.3. By Debit Note:
If you like to pay by debit note you agree that we deduct the total amount from your bank account. We can only accept payments by debit note from our German and Austrian customers. In some cases we may refuse to accept the payment by Debit Note for orders from new customers and offer another payment method instead.4.4. Creditcard:
We accept payment by Visa and Mastercard. Simply enter your credit card number and expiration date. The total amount will be charged to your creditcard the day we ship your order.4.5. Cash on Delivery:
We offer payment by Cash on Delivery for shipments to Germany and Austria. In that case you pay your order directly to the postman when you receive your package. If you are not at home, he will leave a note to let you know at which post office you can pick up your package.
- COD Costs Germany: We have to collect fees in the amount of 3,50 Euros which are charged by the Deutsche Post for COD deliveries. An additional 2 Euros are charged by the Deutsche Post upon delivery. You can save these costs by choosing another payment method.
- COD Costs Austria: We have to collect fees in the amount of 3,50 Euros which are charged by the Austrian Post for COD deliveries.4.6. Prepayment
You transfer the Order Total to our account in advance. We will send you our bank information with the Order confirmation. After receiving your payment we will ship your order and send you a shipping confirmation by email.4.7. Open Invoice Payment
In Germany we offer our customers Open Invoice Payment starting with the 3. Order, in Austria starting with the first order. In some cases we may offer another payment method, for example in case of default of payment or if the order has a high order volume.
5. Delivery times and shipping charges
Most of the products offered on our web site are constantly in stock. If an item should be out of stock we will inform you by eMail. We process your order immediately and usually it should be ready for shipping within 24 hours. Please add this timeframe to the delivery time shown below to calculate the approximate arrival time at your destination.
|Country of Destination||Delivery Time||Shipping Costs|
|Germany --- DHL||2-4 Business days||Free|
|Germany --- UPS||2-3 Business days||€ 4,95
|Austria --- Austrian Post||3-5 Business days||Free|
|Austria --- UPS||2-3 Business days||€ 4,95
|Switzerland --- Swiss Post||4-7 Business days||€ 4,90
Free above € 49
|Italy, Vatican City, San Marino --- DPD||3-5 Business days||€ 4,90
Free above € 49
|France --- Colissimo||2-4 Business days||€ 4,90
Free above € 49
|Belgium, Denmark, Ireland,
Netherlands, Monaco, United Kingdom --- UPS
|2-4 Business days||€ 4,90
Free above € 49
|Spain, Portugal, Hungary, Czech Republic,
Greece, Finland, Poland, Bulgaria,
Romania, Slovakia, Slovenia, Sweden,
Guernsey, Isle of Man, Jersey --- UPS
|3-7 Business days||€ 4,90
Free above € 49
|Liechtenstein, Croatia, Serbia,
Bosnia and Herzegovina, Island,
Montenegro, Gibraltar --- Postal Delivery
|3-7 Business days||€ 4,90
Free above € 49
|Norway --- Postal Delivery||3-7 Business days||€ 9,90
Free above € 69
|Belarus, Estonia, Georgia, Lithuania,
Latvia, Moldavia, Macedonia --- Postal Delivery
|7-20 Business days||€ 19,00
Free above € 150
Delivery to Switzerland
All our products are shipped from a country within the EU. Therefore, custom charges and VAT may occur during the import into Switzerland.
1. Import Charges for deliveries to Switzerland
For shipments with an invoice value of 150 EURO or more, the following import charges apply: 12 CHF basic fee + 3% of the order value (the invoice value consists of the grand total of the order including shipping costs)
2. Swiss VAT applies upon import
The order value PLUS the above mentioned custom charges are the basis from which the VAT is calculated. The VAT in Switzerland for food supplements is 2,5%. No VAT applies for shipments below 150 EURO order value.
3. VAT Refund
All prices on our website are in EUR including VAT. The VAT will be deducted at the end of the order process if the shipping country is Switzerland.
4. Charges for parcels above 5 kilograms
For parcels above 5kg in weight, the Swiss Post will collect an additional 20 CHF on delivery.
This information has been compiled to the best of our knowledge. However, please note that the legal situation or the exchange rate from EURO to CHF may change. Therefore, we can not vouch for the accuracy of the information with respect to additional import costs.
Delivery outside of the European Union (EU)
Customs- and Import charges may apply during the import into your country. Please ask your Customs Officials about Charges and Import regulations before ordering. VitaminExpress is not responsible for any Customs- and Import charges which may apply.
6. Exchanges and Returns
If you are not entirely satisfied with your purchase, you may return the items no questions asked within 100 days of delivery for a full refund.
Important: Returns without prior notice will not be accepted! Therefore please contact us by eMail or by phone, and we we will instruct you how to return the products for free. Free returns are only possible in Germany and Austria.
In any case we will cover the cost and risk of the return shipment. We will refund the purchase price within 7 days of receiving your return shipment. Shipping costs cannot be refunded.
7. Exchange of Broken or Incorrect Items
If we made a mistake and you did not receive the items you ordered or if the items you received are damaged, please call us or write an an email or give us a call. Simply fill out the provided return form and ship it back to us together with the items carefully packaged.
After receiving the exchange or replace shipment you are required to return the original shipment within 30 days. In any case we will cover the cost and risk of the return shipment.
8. Shipping damages
If you receive a damaged package make a complaint immediately with the delivery person and refuse to take the package. Also contact us and we will send you a replacement for the damaged items free of charge.
9. Conditional Sale
All goods delivered to you are the property of VitaminExpress until fully paid.
You can cancel your purchase in text form (e-mail, letter) within 14 days without giving reasons. In the case of an effective cancellation, the mutually received benefits must be returned.
11. Limitation of Liability
All products presented on this website are food or dietary supplements and NOT a medicine. All content on this website is only intended to inform about the nutritional and physiological processes of the food supplements. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional.
A food supplement is a product that is intended to supplement the normal diet with nutrients or other vital substances which have a nutritional or physiological effect. Food supplements are intended for ingestion in pill, capsule, tablet, powder, liquid or similar forms in a certain dosage.
You should not use the information on this site for diagnosis or treatment of any health problem or as a substitute for medication or other treatment prescribed by your physician or health care provider. You should consult with a physician or healthcare professional before starting any diet, exercise or supplementation program, before taking any medication or food supplement, or if you have or suspect you might have a health problem.
VitaminExpress is not responsible for any statements, claims or directions of use that various manufacturers make about their products. VitaminExpress cannot be held responsible for side effects or health damages which may occur from the use of products offered on this website.
Food supplements are not a replacement for a diversified and balanced food intake and a healthy lifestyle. The recommended daily dose of a food supplement does not have any side effects in healthy adults. If you suffer from an illness you should discuss the use of a food supplement with a doctor. Food supplements should always be stored out of reach of small children.
In some jurisdictions, some of these substances may be considered prescription drugs, controlled or contraband substances. Since the information published on this website is accessible to anyone throughout the world, VitaminExpress does not give legal advice that may apply to any particular consumer. Consumers are cautioned to check with local, regionalized legal counsel and/or health care professional(s) before making any purchases on the VitaminExpress site. Also the consumer is responsible for additional taxes or duties which may occur when importing and receiving the products in his country.
13. Force Majeure
If we are prevented from fulfilling the obligations arising from a purchase agreement due to force majeure or circumstances beyond our control, VitaminExpress cannot be held liable.
No text or pictures from the Web Site may be copied or reproduced (including print in hard copy) without the prior written consent of VitaminExpress. The user may print, in hard copy, portions of the Web Site only for the purpose of placing an order with VitaminExpress. Vitaminexpress accepts no liability for inaccuracies or typographical errors. Contents are Copyright © from 1998. All rights reserved.