Cancellation, Returns and Exchanges
Change or Cancellation
It is not possible to change an order. In this case, please cancel your order and create a new one.
To cancel an order, log into your customer account. Open the order you want to cancel by clicking the “View Order” Button and click the "Cancel Order” link. In case the payment has already been processed, we will refund the Order Total within a few working days.
If the order has already been shipped, it is not possible to cancel the order. Please do not accept delivery of the package and inform the delivery man to return the parcel immediately. After receiving the return, we will refund the Order Total within 7 working days, if the payment has already been processed.
Please inform us by phone or eMail, so that we know that your order will be returned to us. Let us know your order number when sending an eMail, so that we can deal with your request as quickly as possible.
Returns and Exchanges
If you are not entirely satisfied with your purchase, you may return the items no questions asked within 100 days of delivery for a full refund. In any case we will cover risk of the return shipment. After receiving the return, we will refund the purchase price within 7 days. Shipping costs cannot be refunded.
If you want to return any products, please contact us by eMail or phone. In Germany and Austria we can organize the return for you and will also cover the shipping costs.
Wrong or damaged items
If we made a mistake and you did not receive the items you ordered or if the items you received are damaged, please call us or write an eMail or give us a call.
Simply fill out the return form we send to you by eMail and ship it back to us together with your return items, carefully packaged. After receiving the exchange or replace shipment you are required to return the original shipment within 30 days. In any case we will cover the cost and risk of the return shipment.
If you receive a damaged package make a complaint immediately with the delivery person and refuse to take the package. Also contact us and we will send you a replacement for the damaged items free of charge.