Privacy and Security


Safe and secure shopping with SSL

VitaminExpress guarantees you a safe, secure online shopping experience. Your personal data is protected by up to 256 bit SSL (Secure Socket Layer) encryption thereby offering the highest level of encryption and security possible. Furthermore VitaminExpress is PCI certified, to offer you the highest standards of safety and security when shopping over the Internet.

Security of customer data

We will not sell, distribute or lease customer data to third parties, we receive from you by placing an order or by subscribing to our email newsletter. Vitamin Express is using customer data exclusively for processing your order and to send you information by email or postal mail.

eMail Newsletter

By subscribing to our free newsletter you will be the first to learn about new products, valuable health tips and news as well as exclusive offers. After sign up you will receive a confirmation email with an activation link to start receiving the newsletter.

If you no longer wish to receive our newsletter you can unsubscribe at any time, simply by clicking the “Unsubscribe" link in the footer of any of our newsletters.

Information- and product recommendation emails

VitaminExpress sends out information and product recommendations via email, which could be interesting for you based on your past purchases and interests. You will receive this information and product recommendations regardless of whether you have subscribed to our email newsletter. By doing so, VitaminExpress keeps strictly within the legal requirements.

If you wish to no longer receive these emails, you can unsubscribe at any time, simply by clicking the “Unsubscribe" link in the footer of any of our email newsletters.

Catalogs by postal mail

VitaminExpress sends its customers information in form of a catalog by postal mail. By doing so, VitaminExpress wants to provide you with information about products from the current offer.

If you wish to no longer receive catalogs from us, you can unsubscribe at any time. Simply send us an e-mail, a letter or give us a call.

Cookies

Our website uses “cookies”. Cookies help us to understand our visitors needs and interests and to improve our website and the services offered on the individual pages. These cookies are not linked to any personal identifiable information. Our site may still be used, if a user rejects the cookies. However, some features of our website may be limited.

Passwords

When you submit sensitive information via the website, your information is protected on-line, off-line and in transit. We do not store your actual password. Instead, a system know as MD5 hashing is used to ‘one-way encrypt’ your password, meaning we can only receive a correct password from you, not send your chosen password outwards from us to you or anyone else.

If you forget your password, you can reset it by clicking the link Forgot Password?, which you can also find on the Login Page on our website. On this page you can input your email address to which we will send you an email with a link to reset your password.