Delivery time and shipping charges

Delivery time and shipping charges

If we receive your order till 12:30 pm and all items are in stock, we ship it the same day. If an item should be out of stock we will inform you by eMail or phone to arrange a part delivery, if you agree.

To calculate the arrival time of your order, please add the delivery days shown below to the current date (starting from the next business day).

Country of Destination Delivery Time Shipping Costs
Germany --- DHL 2-4 Business days Free
Germany --- UPS 2-3 Business days € 4,95
Austria --- Austrian Post 3-5 Business days Free
Austria --- UPS 2-3 Business days € 4,95
Switzerland --- Swiss Post 4-7 Business days € 4,90
Free above € 49
Italy, Vatican City, San Marino --- DPD 3-5 Business days € 4,90
Free above € 49
France --- Colissimo 2-4 Business days € 4,90
Free above € 49
Belgium, Denmark, Ireland,
Netherlands, Monaco, United Kingdom --- UPS
2-4 Business days € 4,90
Free above € 49
Spain, Portugal, Hungary, Czech Republic,
Greece, Finland, Poland, Bulgaria,
Romania, Slovakia, Slovenia, Sweden,
Guernsey, Isle of Man, Jersey --- UPS
3-7 Business days € 4,90
Free above € 49
Liechtenstein, Croatia, Serbia,
Bosnia and Herzegovina, Island,
Montenegro, Gibraltar --- Postal Delivery
3-7 Business days € 4,90
Free above € 49
Norway --- Postal Delivery 3-7 Business days € 9,90
Free above € 69
Belarus, Estonia, Georgia, Lithuania,
Latvia, Moldavia, Macedonia --- Postal Delivery
7-20 Business days € 19,00
Free above € 150

COD charges

We offer payment by Cash on Delivery for shipments to Germany and Austria. In that case you pay your order directly to the postman when you receive your package. If you are not at home, he will leave a note to let you know at which post office you can pick up your package.

- COD charges Austria: We have to collect fees in the amount of 3,50 Euros which are charged by the Austrian Post for COD deliveries.

- COD charges Germany: We have to collect fees in the amount of 3,50 Euros which are charged by the Deutsche Post for COD deliveries. An additional 2 Euros are charged by the Deutsche Post upon delivery. You can save these costs by choosing another payment method.

Shipments to Packstation within Germany

We also ship to DHL Packstationen in Germany. When providing your shipping address on our website, please enter the Postnummer in the field "Company" and the Packstation under "Street".

Partial Shipments

We will inform you by eMail about the approximate delivery date if an item is out of stock at the moment. As your per instruction we will split your order and ship the available items immediately or we wait and ship the complete order as soon as everything is in stock. For partial shipments we charge shipping costs only once if applicable.

Delivery to Switzerland

All our products are shipped from a country within the EU. Therefore, custom charges and VAT may occur during the import into Switzerland.

1. Import Charges for deliveries to Switzerland

For shipments with an invoice value of CHF 200 or more, the following import charges apply: 12 CHF basic fee + 3% of the order value (the invoice value consists of the grand total of the order including shipping costs)

2. Swiss VAT applies upon import

The order value PLUS the above mentioned custom charges are the basis from which the VAT is calculated. The VAT in Switzerland for nutritional supplements is 2,5%. No VAT applies for shipments below 200 CHF order value.

3. VAT Refund

All prices on our website are in EUR including VAT. The VAT will be deducted at the end of the order process if the shipping country is Switzerland.

This information has been compiled to the best of our knowledge. However, please note that the legal situation may change. Therefore, we can not vouch for the accuracy of the information with respect to additional import costs.

Delivery outside of the European Union (EU)

Customs- and Import charges may apply during the import into your country. Please ask your Customs Officials about Charges and Import regulations before ordering. VitaminExpress is not responsible for any Customs- and Import charges which may apply.

Track your order online

After shipping the order you will receive an Shipping confirmation per email with the Shipping number and a link to the website of the carrier, where you can track the parcel.

You can also check the status of your order in your Customer Account. By clicking on "Review Order" you will find the order details as well as a link with the Shipping number. By clicking on the link, you can track the order. We are also happy to give you information about the status of your order over the phone or by eMail.

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Harald: "Compared to lots of other suppliers, the products offered here are really high-quality and you can almost always get them for less. Delivery is really fast, many times by the next day. Their free shipping is a big ..."

Dec 30, 2013