The protection of your personal data is an issue we take very seriously. Therefore, your personal data is always strictly confidential and processed in accordance with legal data protection regulations, as well as this data protection declaration.
By using SSL on the entire website, we provide the most secure shopping experience possible. Our software encrypts your personal data with up to 2048 bit SSL (Secure Socket Layer) before it is transmitted, which offers a very high level of security.
You can recognize an encrypted connection in the browser's address bar; it changes from 'http://' to 'https://' and you'll be able to see a lock icon in your browser line. When SSL encryption is enabled, your transmitted data cannot be read by third parties.
Personal data is information that can be used to identify a natural person and includes contact information. We receive your personal data when you contact us, shop with us, register for the eNewsletter, or write a product or shop review.
We only collect and store those aspects of your personal data which are specifically required to respond to your questions, inform you and process your orders. In addition, we use anonymised data, which is saved by our software and analysis tools, to improve our products and offerings.
In addition, we use anonymous data that stores our software and the analysis tools we use to improve our website and our offerings.
You may view and change the personal information in your customer account at any time, to keep it up to date. Simply log in toyour customer account. Here you will find all personal data stored by us.
For security reasons, we do not display payment information in your customer account. Please contact us if you have questions regarding personal data, or if you wish to delete your customer account. Please note that we are not allowed to delete orders that have been completed, including the invoices generated from them, due to legal regulations.
We retain personal data only as long as it is necessary to comply with the purposes described in this data protection declaration, unless a longer retention period is required, or permitted, in accordance with legal regulations.
Information provided by users and customers of this website is very important to us, as we cannot process an order or optimise our offer without it. Consequently, it is not in our interest to pass data on to third parties. We only pass data on to service providers, who fulfill certain tasks on our behalf, within the scope of activities described here.
We have contractual agreements with these companies, which regulate the use of your data. These service providers only have access to those aspects of the personal data they need to perform their tasks. They may not use the data for any other purpose. In addition, they are obligated to handle all information in accordance with this data protection declaration and the relevant data protection laws.
It could be that parts or our entire business will be sold in the future. In this case, customer data is usually transmitted to the buyer as part of the transaction in order to continue the business properly. In this unlikely event all affected customer information will remain subject to the privacy policy described here.
Our software automatically stores information in so-called server log files, which your browser automatically transmits to us. These are:
This data cannot be identified with, or assigned to specific people. This data is not merged with other data sources. We reserve the right to check this data retrospectively if specific indications of illegal use come to our attention.
Our website uses so-called cookies. They make our website more user-friendly, more effective and more secure. Cookies are small text files that are stored by your browser.
Most of the cookies we use are so-called 'session cookies'. They will be deleted automatically after you leave the website. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser the next time you visit our site.You can set your browser so that you receive information about cookie settings in order to allow cookies only for specific functions, accept cookies only in certain cases, generally disable cookies, and/or enable the automatic deletion of cookies when closing the browser. When disabling cookies, some features of our website may be restricted.
Your assigned password for our website, which you set when you create your customer account, is saved using an asymmetric encryption method. This means that your password is not saved as normal text and is therefore not legible to anyone. We cannot read your password either, and therefore cannot send it to you.
If you forget your password, you can create a new password at any time by clicking on the Forgot password? link, then enter the email address with which you opened your customer account. You will then receive an email with a page link, where you can enter your new password.
Kameleoon is a SaaS solution which makes A/B testing and web personalization possible. Kameleoon customers and partners use the solution to gain a better understanding of how their website is used and to provide their customers with an optimized user experience. Kameleoon does not save any personal data. You can object to the use of Kameleoon at any time by clicking on the following link:
https://www.vitaminexpress.org/de/#kameleoonOptout=true
We use plugins for the social media networks: Facebook, Google + and Twitter on our website, as well as for the online video portal YouTube
When a user calls up a web page for one of the social media networks which contain a plugin, their browser establishes a direct connection to the social media network's servers. The content of the plugin is transmitted directly from the social media network to your browser and integrated into the website. Vitamin Express, therefore, has no influence on the extent of the data collected by social media networks via plugins, and informs users accordingly, to the best of their knowledge:
By incorporating the plugins, the social media networks receive the information that a user has called up a specific page and offering. If the user is logged into a particular social media network, that network is able to assign the site visit to his/her account. When users interact with the plugins, for example, if they press the 'like' button or leave a comment, the information is transmitted from your browser directly to the social media network and stored there. If a user is not yet a member of the social media network, there is still a possibility that this network will recognize and store the user's IP address. In Germany, according to Facebook, for example, only an anonymized IP address is stored.
To find out more about the purpose and scope of the data collection, further processing and use of the data by the social media network, as well as user rights and privacy settings protecting your personal privacy, please refer to the data protection information supplied the respective social media network.
If a user is already a registered social media network user, and does not want the social media network to collect data about him/her via the Vitamin Express website, linking it with his/her existing data, s/he must log out of the social media network before visiting the website.
Our website uses plugins from the Google-powered YouTube page. If you visit one of our sites which have a YouTube plugin, you will be connected to the YouTube servers. This tells the YouTube server which of our pages you have visited.
If you are logged in to your YouTube account, it will allow YouTube to assign your browsing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.
Please find the data protection notices of the respective social networks:
Vitamin Express does not offer or sell any products to minors. Products intended for children may only be purchased by adults. If you are not yet 18 years old, you may only buy products from us together with a parent or guardian.
If you have any questions about any of the privacy or data protection issues, please contact us via ourcontact form.