Delivery times and shipping charges

• Delivery times
• Shipping charges
• COD charges
• Partial shipments
• Delivery to Switzerland
• Delivery to countries outside the EU

Delivery times and shipping charges

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Most of the products offered on our web site are constantly in stock. If an item should be out of stock we will inform you by eMail. We process your order immediately and usually it should be ready for shipping within 24 hours. Please add this timeframe to the delivery time shown below to calculate the approximate arrival time at your destination.

COD charges

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We offer payment by Cash on Delivery for shipments to Germany and Austria. In that case you pay your order directly to the postman when you receive your package. If you are not at home, he will leave a note to let you know at which post office you can pick up your package.

- COD charges Austria: We have to collect fees in the amount of 3,50 Euros which are charged by the Austrian Post for COD deliveries.

- COD charges Germany: We have to collect fees in the amount of 3,50 Euros which are charged by the Deutsche Post for COD deliveries. An additional 2 Euros are charged by the Deutsche Post upon delivery. You can save these costs by choosing another payment method.

Partial Shipments

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We will inform you by eMail about the approximate delivery date if an item is out of stock at the moment. As your per instruction we will split your order and ship the available items immediately or we wait and ship the complete order as soon as everything is in stock. For partial shipments we charge shipping costs only once if applicable.

Delivery to Switzerland

top 1. VAT Refund
All prices on our website include VAT. The VAT will be deducted at the end of the order process if the shipping address is in Switzerland. This means, the price of all products is reduced by 3%.

2. Import Charges for deliveries to Switzerland
During import into Switzerland, the following import charges may apply:
13 CHF - for parcels with a value up to 500 CHF
30 CHF - for parcels with a value of more than 500 CHF

3. Swiss VAT is charged upon import The invoice amount PLUS the above custom charges are the base from which the VAT is calculated. The VAT  in Switzerland is 2,5%. No VAT applies for shipments below 200 CHF.

Delivery outside of the European Union (EU)

top Customs- and Import charges may apply during the import into your country. Please ask your Customs Officials about Charges and Import regulations before ordering. VitaminExpress is not responsible for any Customs- and Import charges which may apply.